We are seeking a proactive Client Success Specialist (e-commerce) to join our team and support our partner company, HighTicket. HighTicket is an online education company with a mission to help everyday people build real, profitable e-commerce businesses. Through its course content, AI-powered technology, and coaching, it has helped thousands of students go from zero experience to generating consistent sales by selling premium products from reputable brands.

As a Client Success Specialist (e-commerce), you will guide students through the process of building and scaling their e-commerce stores – from product research and supplier outreach to advertising and optimization. You will host live coaching calls, provide one-on-one feedback, and help troubleshoot student challenges in real time. You will be instrumental in helping students reach key milestones: launching their store, securing authorized suppliers, running profitable ad campaigns, and achieving consistent sales growth.

Responsibilities:

• Lead live individual coaching sessions focused on store building, marketing, and growth strategy
• Review student stores, ads, and metrics to provide actionable feedback
• Help students refine their product selection, pricing, and offer positioning
• Provide guidance on supplier outreach, branding, and store optimization
• Assist students in understanding and improving their Google Ads campaigns (if applicable)
• Collaborate with the High Ticket team to improve coaching frameworks, resources, and curriculum
• Maintain high engagement and satisfaction within your assigned student groups

Qualifications:

• 3+ years of hands-on direct or adjacent e-commerce experience (Shopify or equivalent platform)
• Strong understanding of core e-commerce principles: product validation, supplier relationships, customer acquisition, and conversion optimization
• Excellent English communication skills – able to simplify complex topics for beginners
• Empathy, patience, and a genuine desire to see others succeed

• Track record of generating sales and scaling profitable stores – plus
• Experience managing Google Ads (Search, Shopping, or Performance Max) – plus
• Familiarity with Klaviyo, Meta Ads, or TikTok Ads – plus
• Prior coaching, mentoring, or training experience – plus

We offer:

• Full-time, remote work
• Working hours: Monday to Friday, starting at 2 or 3pm CET
• Private Health Insurance from day 1
• Timely and organized performance reviews

If this seems like the right job for you, we invite you to submit your resume in English. Please keep in mind that resumes in other languages might not be considered.